Can I allow others to use my account?

No you can not,  Your account is set up for you and will have specific permissions and access rights that another staff member or learner may not, also any changes made under your account will be traced back to you and you will be responsible if someone uses your account to change or delete a fil...

Can I allow others to use my account?

No you can not,  Your account is set up for you and will have specific permissions and access rights that another staff member or learner may not, also any changes made under your account will be traced back to you and you will be responsible if someone uses your account to change or delete a fil...

Can I use email to reply to a ticket?

Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...

Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. by using:IT/Sign in screen/Door control related queries - tech-support@alpschools.orgHR related queries - hr-support@alpschools.orgFinance related queries - finance-support@alpschools.orgWebsite updates/Social Media posts - m...

Connecting your Chromebook to a monitor

You can connect your Chromebook to a monitor or TV with an HDMI, DisplayPort, DVI or VGA port. Sometimes you need an adaptor cable to do this.To find out what type of cable you need, check with the IT team.To mirror your screen on your monitor:1.At the bottom right, select the time2.Select Settin...

Connecting your Chromebook to a monitor

You can connect your Chromebook to a monitor or TV with an HDMI, DisplayPort, DVI or VGA port. Sometimes you need an adaptor cable to do this.To find out what type of cable you need, check with the IT team.To mirror your screen on your monitor:1.At the bottom right, select the time2.Select Settin...

Do I have to change my password regularly?

Everyone will be prompted to change their password before you can log on for the first time - and then you will be prompted to do this every 90 days thereafter.

Do I have to change my password regularly?

Everyone will be prompted to change their password before you can log on for the first time - and then you will be prompted to do this every 90 days thereafter.

How can I find more help with my Chromebook?

CTRL + Shift + / opens Chromebook Help, where you’ll find answers to all your Chromebook questions.

How can I find more help with my Chromebook?

CTRL + Shift + / opens Chromebook Help, where you’ll find answers to all your Chromebook questions.

How can I project my screen to the class?

If your classroom has a SMART board with iQ:  On your board press Screen Share On your computer, click the clock displayed in the bottom right corner Click Cast Select the option which matches the code displayed on the board (eg SMART Mirror-000000) If your classroom has an older SMART boar...

How can I project my screen to the class?

If your classroom has a SMART board with iQ:  On your board press Screen Share On your computer, click the clock displayed in the bottom right corner Click Cast Select the option which matches the code displayed on the board (eg SMART Mirror-000000) If your classroom has an older SMART boar...

How can I take photos or videos with my school device?

You can take photos and video using the Camera app built into your Chromebook, simply click on the hollow circle in the bottom left, then search for 'Camera'. Once you're finished make sure to open the Files app and copy the files from the Camera folder to your My Drive, as otherwise it will be d...

How can I take photos or videos with my school device?

You can take photos and video using the Camera app built into your Chromebook, simply click on the hollow circle in the bottom left, then search for 'Camera'. Once you're finished make sure to open the Files app and copy the files from the Camera folder to your My Drive, as otherwise it will be d...

How do I change my settings?

To change things like screen resolution, keyboard preferences, privacy, security, and more, you’ll need to open Settings. On a Chromebook, you can access Settings via the time on the bottom right of your screen. Click the time Click the Settings icon in the top right Scroll down to view all s...

How do I change the scrolling direction?

If your Chromebook’s scrolling feels upside down, you can easily change the direction:1.Click the time in the bottom right corner of the screen2.Click the Settings icon3.Scroll down to Mouse and touchpad4.Select Australian scrolling to change the direction

How do I locate my apps and files?

On a Chromebook, you can access files and apps from the Launcher (the circular button on the bottom left of your screen). Simply tap or click on the button to bring up the Launcher. To find a specific app, document or file, use the search bar at the top of Launcher. Google Search uses predictive ...

How do I locate my apps and files?

On a Chromebook, you can access files and apps from the Launcher (the circular button on the bottom left of your screen). Simply tap or click on the button to bring up the Launcher. To find a specific app, document or file, use the search bar at the top of Launcher. Google Search uses predictive ...

How do I take a screenshot?

To capture the entire screen on a Chromebook, press Ctrl + Show windows (Ctrl + F5).To capture a partial screenshot, press Shift + Ctrl + Show windows (Shift + Ctrl + F5), then click and drag your cursor over the area you want to capture.On a tablet, simply press the Power button + the Volume dow...

How do I take a screenshot?

To capture the entire screen on a Chromebook, press Ctrl + Show windows (Ctrl + F5).To capture a partial screenshot, press Shift + Ctrl + Show windows (Shift + Ctrl + F5), then click and drag your cursor over the area you want to capture.On a tablet, simply press the Power button + the Volume dow...

I can't access a specific Website

Please check the web address you are trying to view is correct, if you can't view a website this may be for a number of reasons...You may need to clear your Chrome cache, following the steps below At the top right, click More (three dots) . Click More tools ,  Clear browsing data. Select the ...

I can't get online!

For Chromebooks and WiFi devices:If the computer is saying it does not have a connection, double check you're connecting to the right WiFi network, this will usually be one of the following, depending on which school you're in: ALP Schools LeicesterOwned ALP_Schools_LeicesterOwned_5 ALP Sc...

I have forgotten my Password

Don't worry if you have forgotten your password, please get in touch to request a new one, or ask someone else to request a new one for you. Please make sure that you put your full name/User name in the box so we can easily locate you.

I have forgotten my Password

Don't worry if you have forgotten your password, please get in touch to request a new one, or ask someone else to request a new one for you. Please make sure that you put your full name/User name in the box so we can easily locate you.

Multi-tasking with windows & tabs

You can finish tasks faster by reorganising and moving your windows and tabs.To switch between windows quickly, press & hold Alt, then press Tab until you get to the window that you want to openTo open & close windows and tabs: Press Ctrl + n to open a new window Press Ctrl + t to open a new t...

Multi-tasking with windows & tabs

You can finish tasks faster by reorganising and moving your windows and tabs.To switch between windows quickly, press & hold Alt, then press Tab until you get to the window that you want to openTo open & close windows and tabs: Press Ctrl + n to open a new window Press Ctrl + t to open a new t...

Where’s the Command key?

Instead of using Command for keyboard shortcuts, Chrome OS uses the Ctrl key. There are two Ctrl keys on your new keyboard. One is on the far left of your keyboard and the second is to the right of spacebar. So, copying is now Ctrl + C and pasting is Ctrl + V.See all keyboard shortcuts

Where’s the Command key?

Instead of using Command for keyboard shortcuts, Chrome OS uses the Ctrl key. There are two Ctrl keys on your new keyboard. One is on the far left of your keyboard and the second is to the right of spacebar. So, copying is now Ctrl + C and pasting is Ctrl + V.See all keyboard shortcuts